Contact Center

Import, clean, and visualize Dataverse dialog transcripts.

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Loading calls from simulation.

Call controls
Outbound test calls and call steering actions.

Start outbound call

No call selected

Select a call from the history list to continue.

Browser softphone

In-app calling

Start a direct PSTN call with target number only.

Set a default ACS profile before starting an in-app call.

No call selected

Select a call to enable browser softphone join.

Voice actions
Record from your browser or upload a file, then play it into the active call.

No active call

Select a call from history before capturing or playing recordings.

Call target

No call selected

No recording captured yet.

Scenario engine
Run predefined text scenarios or use multiline custom steps.

No active call

Select a call from history before running scenario actions.

Predefined scenario

Custom multiline scenario

One non-empty line = one text step.

Execution

No active scenario

ACS credentials
Stored as encrypted values on the server. Browser only sees profile names and active/default state.

No profile configured

Add at least one ACS profile before starting outbound calls.

Existing profiles

Add ACS profile

Action log

No actions yet

Action activity will appear here as calls are started, terminated, and steered.